Customer Satisfaction Guarantee:
SEACRET offers Customers a money back satisfaction guarantee on products returned within ninety (90) days* from the date of sale. If the Customer is dissatisfied with the product for any reason they can return it for a full refund. Original shipping charges are not refundable. Return shipping charges must be paid by the Customer.
Currently, Seacret Direct Australia ships only within Australia and to New Zealand. If you are ordering from a country outside of these markets, you will need to first have your order delivered to an address in Australia or New Zealand, and then organise your own onward shipping. This is done at your discretion and Seacret Direct Australia are not able to replace or issue refunds for any missing/damaged/incorrect products that are part of a private shipment. Please ensure your Australian or New Zealand based receiver checks the order as soon as they receive it for any missing/damaged/incorrect products and the Agent Account Holder reports it to our Customer Care Team on 1300 4573 227 or email firstname.lastname@example.org within 7 days of receipt of goods.
Procedure for all Returns:
Step 1 – Contact Customer Service on 1300 473 227 who will provide you with a Return Materials Authorisation (RMA) number.
Step 2 – Clearly mark your goods with the RMA number on the outside of the box and address it to: SEACRET Direct, 142 Keys Road, Cheltenham VIC 3192. SEACRET recommend you send your parcel by Registered Post. Failure to use Registered Post means we cannot guarantee your parcel will be received. SEACRET takes no responsibility for goods that are lost by Australia Post. If the returned product is not received by SEACRET’s warehouse, it is the responsibility of the Agent or Customer to trace the shipment.
Step 3 – Once your goods have been received, a refund will be processed within fourteen (14) days to the credit card originally used to purchase the products.
* Customers’ orders above $750 may be subject to the conditions of an Agent order return.